At SynDia, your satisfaction is our top priority. We understand that purchasing jewelry is an important decision, and we want you to feel confident in your purchase. Please read our detailed refund policy carefully, designed to align with U.S. market standards and consumer expectations.

  1. Return Window
    You have 30 calendar days from the date you receive your order to initiate a return. To be eligible, returns must be postmarked within this 30-day period. Returns requested after this window will not be accepted.
  2. Product Condition Requirements
    To qualify for a refund, returned items must meet the following conditions:
  • Unworn: Jewelry must not have been worn, altered, or resized.
  • Undamaged: Items must be in their original condition with no scratches, dents, or signs of use.
  • Complete Packaging: All original packaging, including boxes, pouches, certificates of authenticity, invoices, hang tags, and any complimentary accessories must be included. Missing components may result in partial or denied refunds.
  1. Customized, Engraved, and Special Order Items
    Due to their personalized nature, custom-designed jewelry, engraved pieces, and bespoke orders are generally non-refundable and non-exchangeable unless there is a manufacturing defect or quality issue verified by our quality control team.
  2. Return Authorization Process
    To ensure a smooth return experience, please contact SynDia Customer Service via email or phone before sending back any merchandise. You will receive a Return Merchandise Authorization (RMA) number or pre-paid return shipping label if applicable. Returns sent without prior authorization may be delayed or rejected.
  3. Shipping for Returns
    Customers are responsible for return shipping costs unless the return is due to a SynDia error or product defect. We recommend using a traceable and insured shipping method. For valuable items, such as loose diamonds or luxury watches, we require shipment via a courier that provides adequate insurance and tracking to protect against loss or damage during transit.
  4. Refund Processing
    Once your return is received and inspected, we will notify you of the approval status. Approved refunds will be processed to your original payment method within 3 to 10 business days. Please note that it may take additional time for your bank or credit card provider to post the refund to your account.
  5. Partial Refunds and Denials
    Items returned with signs of wear, missing components, or damage caused by the customer may be eligible for a partial refund or may be rejected entirely. We reserve the right to deny refunds that do not comply with this policy.
  6. Exchanges
    Currently, we do not process direct exchanges. To exchange an item, please return the original purchase for a refund and place a new order.
  7. Damaged or Defective Items
    If you receive a damaged or defective item, please contact us immediately within 7 days of receipt. We will work with you to resolve the issue promptly, including arranging returns, exchanges, or refunds as appropriate.
  8. Contact Information
    For returns, questions, or assistance, please reach out to our Customer Service team:

Thank you for choosing SynDia. We appreciate your business and are dedicated to providing you with exceptional products and service.

This refund policy is designed to protect you as a consumer while ensuring the quality and integrity of our products. By making a purchase from SynDia, you acknowledge and agree to this policy.